PRIVACY POLICY
Last updated: May 2025
At Chalets entre les branches, we attach great importance to the protection of your personal data. This privacy policy aims to provide you with transparent information about how we collect, use, and protect your data when you use our website https://chaletsentrelesbranches.com.
Who is responsible for processing your data?
The data controller is:- Chalets entre les branches
- Val-des-Lacs, Quebec, Canada
- chalets.elb@gmail.com
What personal data do we collect?
We may collect the following data:- Contact information: name, email address, phone number
- Booking information: dates of stay, number of people, preferences
- Payment information: only the data necessary for processing payments (complete credit card information is not stored on our site)
- Communications: emails or messages exchanged via the website or other channels
- Browsing data: IP address, browser type, pages viewed (via cookies – see section 6)
Why do we collect your data?
Your data is collected for the following purposes:- Manage your bookings and ensure proper follow-up of your stay
- Respond to your requests and messages
- Improve our services and website
- Send you relevant information (confirmation, reminders, special offers, etc.)
- Comply with our legal and tax obligations
Who do we share your data with?
Your data is treated confidentially and may only be shared with:- Technical service providers (e.g., : web host, secure payment system)
- Partner rental platforms if you book through them (e.g., Airbnb)
How long do we keep your data?
Data is kept only for the time necessary to manage customer relations and to meet legal obligations (e.g., invoicing, accounting).Cookies and Similar Technologies
Our site uses cookies to:- Ensure the proper functioning of the site
- Analyze the audience (e.g., via Google Analytics)
- Improve your browsing experience
What are your rights?
You have the right to:- Access your personal data
- Request its rectification or deletion
- Object to or limit its processing
- Withdraw your consent at any time (where applicable)
- File a complaint with a data protection authority